Your Moving Questions, Answered
Everything customers ask us before booking — quotes, packing, transit, insurance and more. Can't find your answer? Call +91 89200 78561 — support is available 24×7.
Booking & Quotes
How do I get a quote for my move?
Get a free, no-obligation quote by filling our 2-minute online form, calling +91 89200 78561, or messaging us on WhatsApp. We'll ask about your origin and destination, the volume of goods and the type of move — then confirm an exact fixed price after a free doorstep or video survey.
How far in advance should I book my move?
We recommend booking at least 5 days in advance — and 10–15 days during peak seasons (month-ends, weekends and festivals). Early booking ensures staff availability and better planning; for urgent needs, we regularly arrange same-day and next-day moves too.
What information do I need to provide when booking?
Your name and contact details, both addresses, an inventory of goods (a video walkthrough works great) and your preferred moving date. That's all we need to confirm your booking and fixed quote.
Can I change my moving date after booking?
Yes — dates can be changed subject to staff availability. Please tell us at least 3 days before your original moving date and we'll reschedule at no charge.
What is the cancellation policy?
Cancellations close to the moving date may carry a small cancellation fee, detailed in your booking confirmation. Cancel well in advance and there's usually nothing to pay — talk to your move coordinator and we'll sort it out fairly.
Packing & Materials
Do you provide packing services?
Yes — comprehensive packing is our core strength. Choose full packing, partial packing, or fragile-only packing. Our teams use high-quality materials and proven techniques so everything survives the journey.
What kind of packing materials do you use?
Sturdy 5-ply cartons, bubble wrap, packing paper, foam padding, stretch film and waterproof covers — plus specialised packing for artwork, antiques, glassware and electronics.
Can I pack my own belongings?
Absolutely. Many customers pack simple items like books and clothes themselves to save money. For fragile or valuable items we recommend professional packing — it minimises damage risk and keeps insurance claims straightforward.
Transport & Delivery
How will my belongings be transported?
In well-maintained, GPS-tracked trucks matched to your load size — with specialised vehicles for cars, bikes and sensitive equipment. You can choose a dedicated truck (fastest) or a shared truck (most economical).
How long will the move take?
Local moves usually finish the same day. Intercity transit takes 2–6 days depending on distance, route and traffic conditions. We give you an estimated delivery window at booking and keep you updated throughout transit.
Can I track my goods during transit?
Yes. Our vehicles are GPS-enabled and our support team shares regular status updates on phone and WhatsApp until your goods are delivered and verified.
Safety & Insurance
What happens if my belongings are damaged during transit?
We take the utmost care with every item, and damage is rare. In the unlikely event it happens, transit insurance covers your losses — note the damage on the delivery receipt, photograph it, and our team files and follows up the claim for you.
Is insurance included in my quote?
Transit insurance is offered on every move at 1.5–3% of your goods' declared value. It's optional but strongly recommended for long-distance moves and high-value items — your written quote shows it as a clear line item.
Are there any hidden charges?
No. Your written quote is all-inclusive: packing material, labour, transport, floor access and GST. The amount on the quote is the amount you pay — it's the promise our reputation is built on.
Still have a question?
A real move coordinator — not a bot — answers our phone and WhatsApp, 24×7.